Shipping Terms
Dundalk LeisureCraft Responsibilities
- Building and packing your sauna in a crate
- Arranging for shipping to your home
- Free Shipping in the Continental USA, please call for shipping quotes for Hawaii and Alaska
- Minimum order for free shipping of a sauna is $3500
- Minimum order for free shipping of outdoor furniture is $2,000
- Businesses must have a loading dock or other equipment to unload sauna crates
- Shipping to Residential locations require the following:
o A $320.00 Residential Drop Ship fee for the delivery company to make an appointment to deliver
a sauna
o A $120.00 Residential Drop Ship fee for the delivery company to make an appointment to deliver
outdoor furniture, such as a shower or Tiki Bar - Shipping of just accessories will have a $55.00 flat shipping fee
Dundalk will manage all requirements for Customs and Crossing the border
- Missing components or in transit damage claims must be made to Dundalk within 30 days of receipt of
merchandise.
Trucking Company Responsibilities
- Making an appointment to deliver your sauna
- Delivering your sauna to the end of your driveway or curbside
- If the sauna crate is less than 92” (7 feet), the trucking company may have a lift gate on the back of the truck which can be used to assist getting the sauna off the truck.
- If the sauna crate is more than 92”, there will not be a lift gate to unload the sauna crate and the customer needs to decide how they are going to get the crate off the truck.
Customer Responsibilities
- Returning phone calls to the trucking company in a timely manner, to arrange delivery
- Determining how the sauna is going to be unloaded from the truck
- Customer is responsible for unloading the sauna crate from the truck
- If the crate arrives damaged, you can accept the shipment, however, please take pictures of the damage, and note the damage on the shipper’s Bill of Lading (BOL). Immediately, contact us, so we can contact the shipper and the manufacturer.
- Mark the Bill of Lading (BOL) with “(Crate arrived open/damaged- Possible Hidden Damage.”
Per Dundalk’s shipping terms, the customer is responsible for getting the crate off the delivery truck.
If the crate is 92” or shorter, it will fit on a liftgate, and the customer and the truck driver can lower the crate to the ground.
If the crate is longer than 92” a liftgate will not be available to assist in lowering the crate to the ground. Therefore, the customer will need to do one of the following options:
1) Arrange for a crew of people to help unload the crate by hand
2) Arrange for a piece of equipment to be available to unload the crate
3) Use a trailer and pick up the crate at the delivery terminal
4) Rent a tilt tow truck and pick up the crate at the delivery terminal
Change of Ship to Address
If the customer changes the ship to address prior to their order leaving the factory, we will change the address free of charge. However, if the customer changes the ship to address after their order leaves the factory there will be a $250 charge for this service.
Return Policy
Our stated return policy is: We do not accept returns
- It is very expensive to return products back across the border
- If a product must be returned to the factory, the following will apply:
- 20% Restocking fee
- customer will be responsible for any and all shipping costs to the factory
- Products must be returned in their original packaging and condition
- Leisurecraft will inspect the product upon return and Leisurecraft will be the sole
decider of the condition of the product and the amount of the refund
